Fixyee Solution

AI-Driven Defect Management, Zero Lost Reports

Drivers and technicians report defects on mobile — AI classifies severity, routes the right work order to the right shop, and tracks every defect from report to resolution automatically.

fixyee.app / defects
LIVE
AI classifying · 3 new

Open Defects

All customers
Hazard Light Function NEW
Lighting system
HP28B4686
NO LOCATION
07-Jul-2026
01:59 pm EDT
Turn Signal Function
Lighting system
HP28B4686
NO LOCATION
07-Jul-2026
01:59 pm EDT
Brake Light Function
Lighting system
HP28B4686
NO LOCATION
07-Jul-2026
01:59 pm EDT
Headlight Function
Lighting system
C19889
IN WORKSHOP
07-Jul-2026
01:56 pm EDT
Coolant Level Low
Engine system
C19889
ON ROUTE
07-Jul-2026
01:52 pm EDT
AI classified: Brake — Critical Auto-routed to Bay 2, ETA 20 min
fixyee.app / defects / DF-4872
LIVE

Defect #DF-4872 · HP28B4686

In Progress
✦ AI Classification
Brake pad wear · front left
Critical System · Brakes Code · BRK-04
Auto-routed work order
Bay 2 · Ravneet Op · WO-8140
ETA 20 min
Lifecycle · Audit trail
Driver reported · photo + note attached
01:52 pm
AI classified · Critical · Brakes
01:52 pm
WO created · routed to Bay 2
01:53 pm
Technician started · Ravneet Op
now

Every defect captured,
classified, and closed

Paper defect slips get lost. Verbal reports get forgotten. By the time the shop hears about a brake issue, the vehicle has already rolled. Fixyee puts defect reporting in the driver’s hand, uses AI to classify and prioritise every report, and routes it straight to the shop — so nothing falls through the cracks.

AI-Powered Severity Classification Fixyee’s AI reads the defect description and photo, classifies severity (critical, major, minor), and assigns the correct system code automatically.
Auto-Routed Work Orders Critical defects create urgent work orders and route them to the nearest available bay and technician — no dispatcher bottleneck.
Full Defect Lifecycle Tracking Every defect is tracked from first report to technician review to resolution and sign-off — with timestamps, photos, and an audit trail at every step.
What’s included

From report to resolution,
AI handles the middle

Photo Defect Capture

Drivers snap a photo, describe the issue, and submit — Fixyee does the rest.

AI Severity Scoring

AI reads text and images to assign critical, major, or minor severity and the correct VMRS system code.

Smart Work Order Routing

Defects auto-create work orders and assign them to the right shop, bay, and technician by proximity and skill.

Repeat Defect Detection

AI flags assets with recurring defects on the same component — signalling a deeper issue that PM alone won’t fix.

How it works

Defect reported to
defect resolved, in three steps

1

Driver Reports Defect

Photo, description, and location captured on mobile — submitted in under 30 seconds, even offline.

2

AI Classifies & Routes

Fixyee’s AI scores severity, assigns a system code, and creates a work order routed to the best-fit shop and tech.

3

Tech Resolves & Closes

Technician picks up the job, logs the fix with parts and labour, and signs off — driver is notified the defect is cleared.

Common questions

Defect Management FAQs

Fixyee’s AI analyses both the text description and the attached photo to classify severity. It continuously improves from your fleet’s own defect history, and every classification can be reviewed and overridden by a technician or service manager before work begins.
Yes. Defect reports are saved locally on the device and synced automatically the moment the driver is back in coverage. Photos, descriptions, and timestamps are all preserved.
Yes. When the same component is reported as defective multiple times on the same asset within a defined window, Fixyee flags it as a repeat defect and surfaces it to the service manager — so the root cause can be investigated rather than just the symptom.
From the Fixyee blog

Insights for teams running
modern defect programs

Practical guidance on catching defects earlier, classifying them consistently, and turning driver-reported issues into closed work orders — without the phone tag or the paperwork.

See AI-driven defect management in action

Book a 30-minute walkthrough and see how Fixyee captures, classifies, and resolves every defect across your fleet.